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Returns Happen

ALL ITEMS MARKED WITH A DISCOUNT AND LABELED 'SALE' ARE FINAL SALE AND INELIGIBLE FOR RETURN OR EXCHANGE!

Exchanges: Simply purchase the item you are wanting in a new order (before it sells out!) Send your unwanted item back within 30 days of receipt to receive a full refund. Customer is responsible for return shipping costs unless item arrived damaged, in which case you must contact us immediately. Shoes must be packed in a protective box, you may not use the shoe box itself as the mailing package or your item will not be accepted. Please include your name and order number, as well as why you are returning the item. The item must be in new, unaltered, unwashed, and unused condition. All unwanted items must be received within the 30 day window, no exceptions will be made. If an item is received after 30 days, or we find signs of wear or damage, the package will be returned to you and no refund will be issued.  

Returns: You have 30 days from the date of receipt to return your item for a full refund. Please include your name and order number, as well as why you are returning the item. The item must be in new, unaltered, unwashed, and unused condition (no signs of wear, heavy scents, or damage). Customer is responsible for return shipping costs unless item arrived damaged, in which case you must contact us immediately. Shoes must be packed in a protective box, you may not use the shoe box itself as the mailing package or your return will not be accepted. If an item is received after 30 days, or we find signs of wear or damage, the package will be returned to you and no refund will be issued. 

If you have any questions concerning your return, please contact us: swanlaneshop@gmail.com

We are not responsible for packages lost or stolen while in transit, you will need to contact the USPS! xo

Ship Returns to:

Swan Lane

5400 Tarrant Ln

Crestwood KY 40014